9800 Privacy Policy — How We Protect Your Information
Your privacy is our priority. This policy clearly outlines what information 9800 collects, how it is used, stored, and protected for users in Malaysia.
Effective date: 1 January 2026
What information do we collect from you?
When you register or use the 9800 platform, we collect various types of information to ensure our services run smoothly and securely. The information collected falls under the following categories:
- Account information: Full name, email address, phone number, and encrypted password provided during registration.
- Device and browser information: Device type, operating system, browser version, IP address, and session information collected automatically when you access the platform via Android, iOS, or a web browser.
- Payment information: Transaction details in MYR including deposit and withdrawal methods such as TNG eWallet, FPX, and bank transfer. We do not store full card numbers — payment data is processed through secure payment gateways.
- Usage data: Game records, transaction history, gameplay preferences, and interaction patterns with the platform for service improvement purposes.
- Cookies and tracking technologies: Session data, language preferences, and login authentication details stored locally on your device.
How is your information used?
9800 uses the information collected solely for legitimate purposes directly related to the provision of platform services. The primary purposes are as follows:
- Creating and managing user accounts, and verifying identity for security purposes.
- Processing deposits and withdrawals in MYR securely through the relevant payment channels.
- Sending transaction notifications, account updates, and important service information via email or in-platform messaging.
- Identifying and preventing fraud, unauthorised access, and activities that violate the platform's Terms & Conditions.
- Improving the user experience based on usage patterns and feedback received.
- Complying with applicable legal obligations and regulations in Malaysia.
9800 will not use your information for third-party marketing purposes without your explicit consent.
Cookies and tracking — what you need to know
The 9800 platform uses cookies to make your browsing experience smoother and more secure. Cookies are small text files stored on your device that help the platform recognise you during active sessions, remember your language preferences and keep your login secure.
There are three types of cookies we use:
- Session cookies: Automatically deleted when you close your browser. Used to maintain your active login session.
- Persistent cookies: Stored for a set period to remember your preferences, such as language and region settings.
- Analytics cookies: Helping us understand how users interact with the platform so we can continually improve our services.
You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform. We recommend consulting your browser's documentation for more information on managing cookies.
How is your data stored and protected?
9800 takes technical and organisational measures seriously to ensure your personal information remains protected at all times. All data transmitted between your device and our servers is secured using SSL (Secure Socket Layer) encryption, preventing unauthorised interception during transmission.
User passwords are stored in encrypted form using strong hashing algorithms — we never store passwords in plain text. MYR payment information is processed through third-party payment gateways that comply with industry security standards, and 9800 does not retain full payment details on our servers.
Access to user databases is granted only to authorised personnel and is subject to strict access controls. Our systems are continuously monitored to detect any suspicious activity or intrusion attempts. In the event of a data breach affecting user information, 9800 will notify affected users within a reasonable timeframe in accordance with applicable legal requirements.
User data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Once data is no longer needed, it will be securely deleted or anonymised.
Is your information shared with anyone else?
9800 does not sell, rent, or trade users' personal information to any third party for marketing purposes. However, there are limited circumstances where information may be shared with certain parties for operational or legal compliance reasons.
Service providers working on behalf of 9800 — such as payment processors, technical infrastructure providers and analytics platforms — may be granted limited access to information strictly necessary for carrying out their functions. All such service providers are bound by strict confidentiality agreements and are not permitted to use user data for any other purpose.
User information may also be disclosed to the relevant authorities when required by law, court order, or to protect the rights, safety and property of 9800 and its users. In such cases, 9800 will only disclose the minimum information necessary and will notify users where permitted to do so by law.
Your rights as a user — access, correction and deletion
As a 9800 platform user, you have certain rights regarding the personal information we hold about you. We are committed to respecting and facilitating the exercise of these rights in accordance with applicable data protection laws in Malaysia.
Right to Access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email and will be processed within 14 business days.
Right to Rectification: If any information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update some profile details directly through your account settings on the 9800 platform.
Right to Erasure: You may request deletion of your account and personal information by contacting our support team. Please note that certain information may need to be retained for a period of time to fulfil legal obligations or to resolve any outstanding transactions.
To submit any request relating to your privacy rights, please contact us at: [email protected]. You may also refer to FAQ page for more information on account management.
Changes to this policy and how to contact us
9800 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements or new platform features. Users will be notified of any material changes via an in-platform notice or through their registered email.
Users are responsible for reviewing this policy periodically. Continued use of the 9800 platform after any changes are published will be considered acceptance of the updated policy. The effective date at the top of this page will always reflect the latest version.
If you have any questions, concerns, or complaints about how 9800 handles your personal information, we encourage you to reach out to our support team directly. We are committed to addressing every enquiry seriously and within a reasonable timeframe.
Privacy email: [email protected]. For general platform enquiries, visit FAQ us or register a new account to start using 9800's services with confidence.